Shipping & Return Policies*
First of all, thank you so much for trusting Fancy Thistle with your business. We are a small business, woman owned company based out of Texas. We currently only ship orders within the United States. Every item on the website has been selected from a variety of vendors and businesses that ship from within the United States.
Some of our products are custom, made and crafted-to-order with each purchase. Several products are created by artisans and small businesses throughout the United States, utilizing specialized materials and products from around the world in their work and other vendors outsource their completed products from other countries.
To learn more about particular products, read the description listed with each item. Because we believe in supporting other American based small businesses and vendors, please note: if it appears something is missing, products and items will often ship in multiple packages and arrive separately.
We will do our best to get everything you have purchased as safely and quickly as possible. If you have questions or concerns about an order, please do not hesitate to contact us directly at: firstname.lastname@example.org
Holiday Orders & COVID-19 Shipping
Please note, shipping may be delayed during high volume shopping periods, such as November - December and things beyond our control due to the COVID-19 pandemic. We will do everything we can to get your items to you, but please note that many of our vendors have varying cut off dates for holiday shipping that range from November 30 - December 15th. We cannot guarantee items ordered for the holidays past those dates will arrive by Christmas and ask for your patience and grace.
All items that can be purchased directly through Fancy Thistle online boutique website platform are shipped from the United States. Once orders are placed, please allow 2 - 5 business days for your order to be processed prior to shipping. Shipping times will vary; however, items should arrive within 7-14 business days of purchase (in addition to order processing time). You will be notified by email once your ordered items have shipped. We do not ship to Alaska or Hawaii.
All orders placed through Fancy Thistle online boutique website platform are considered final sales. We do not offer exchanges or store credit for items purchased. Our exception to this is our Size Exchange Policy and Damaged Item Policy listed below. If an item doesn’t meet your expectations, we encourage you to re-gift or donate the item(s) to someone who would enjoy it.
Size Exchange Policy
All orders placed through Fancy Thistle online boutique website platform are considered final sales. We do not offer exchanges or store credit for sizing issues or disappointment if items display color variations in comparison to product images or descriptions. If an item doesn’t fit, we encourage you to re-gift or donate the item(s).
However, if you’d like to order a different size of the same item, please email to: email@example.com with your order# for a special 15% off reorder coupon. Customers are limited to one item per order, one coupon per order and must use the coupon to purchase the same item. To be eligible for the coupon, customers must notify Fancy Thistle within 14 business days of purchasing the item to receive the coupon.
Damaged Item Policy
If you received an item that is broken, damaged, stained, showing wear, zippers broken, missing buttons, etc please send an email to: firstname.lastname@example.org within 14 business days of purchasing the item including your order# and photos documenting the item(s).
Once received, our team will review your information and if approved, will work to get you a replacement item at no cost. In certain situations, to order a replacement item, we may request you ship the damaged item back. In that is case, we will work closely with you to provide details of where to send the item and obtain a return shipping label for you.
*Policies on this page are subject to change at any time without notice.